FAQs

What payment methods do you accept?

We accept Apple Pay, VISA, and Mastercard.

Do you ship to my country?

Yes — we deliver to all EU countries.

HOW MUCH WILL DELIVERY COST?

Shipping costs a flat fee of €4 on all orders.

WHAT IS THE RETURN FEE?

Returns are free — we cover the return shipping cost.

When will my order be shipped?

Orders are shipped within 1–2 business days.

During peak periods, delivery may take slightly longer.

You’ll receive a confirmation email and tracking number once your order has been dispatched.

My order hasn’t arrived — what should I do?

If your order hasn’t arrived within the expected timeframe, please contact us at webshop@rezon8t.com, and we’ll assist you.

Can I exchange an item?

We currently do not offer exchanges.

What is your return policy?

You can return items within 14 days — see all details on our Returns page. Returns are free, and refunds are issued once we’ve received and approved your return.

Please allow up to 10 business days for the refund to appear in your account.

Can I cancel or change my order after placing it?

Once your order is confirmed, cancellations or edits aren’t possible.

If you spot an error, email webshop@rezon8t.com immediately — we’ll do our best to help.