FAQ

What Payment Methods Are Available?

We accept Apple Pay, Visa, and Mastercard.

DO YOU deliver TO MY COUNTRY?

Shipping costs 4 EUR per order.

what is the shipping cost?

We provide free shipping on all orders.

WHEN WILL MY ORDER BE SHIPPED?

Orders placed before 12:00 AM (CET) on a business day are typically shipped the same day. During busy sale periods, we strive to dispatch your order within 1-4 working days from the date of purchase.

What Should I Do If My Order Hasn't Arrived as Expected?

If your order hasn't arrived within the expected delivery time, please contact us at webshop@rezon8t.com, and we’ll help track your package.

CAN I EXCHANGE ITEMS?

At the moment, we do not offer exchanges.

HOW DO I RETURN AN ITEM?

If your purchase isn’t the right fit, we offer a 14-day return policy. Please find our address and our full return guidelines HERE.

what is the return cost?

We offer free returns on all orders.

What Should I Do If I Received a Faulty or Incorrect Item?

If you’ve received a faulty or incorrect item, please contact us at webshop@rezon8t.com as soon as possible. Include your name, order number, and a description of the issue, and we will provide further instructions.

WHEN WILL I GET MY REFUND?

Once we receive your package and approve the return, the refund will be issued to the credit card used for the purchase. Please note that it typically takes up to 10 business days for the funds to appear in your account after processing.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Once your order confirmation has been received, cancellations or changes are not possible. However, if you notice an error in your order, please contact webshop@rezon8t.com as soon as possible, and we will do our best to assist you.